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  Keynote Speakers

Prof. Jochen Wirtz

National University of Singapore (NUS), Singapore

 

Speech Title: Agentic AI Meets Service Robots: Implications for Firms, Markets & Society

Abstract: GenAI and its large language models (LLMs), large behavioral models (LBMs), agentic AI, and their no-code feature will transform service robots in physical face-to-face service encounters, automate more complex service tasks, democratize robot training, and also cause critical ethical challenges. This talk will explore the implications of GenAI-powered service robots for firms, markets and society.

 

Biography: Jochen Wirtz is Vice Dean MBA Programs and Professor of Marketing at the National University of Singapore. He has published over 200 academic articles and books, including Agentic Artificial Intelligence: Harnessing AI Agents to Reinvent Business, Work and Life (2025), Intelligent Automation: Learn How to Harness Artificial Intelligence to Boost Business & Make Our World More Human (2021), Services Marketing: People, Technology, Strategy (2022, 9th edition), and Essentials of Services Marketing (2023, 4th edition). He is the winner of over 60 awards including the Christopher Lovelock Career Contributions to the Services Discipline Award and the Christian Grönroos Service Research Award. Download his recent work from JochenWirtz.com and follow his work on ResearchGate (https://www.researchgate.net/profile/Jochen_Wirtz) and LinkedIn (https://www.linkedin.com/in/jochenwirtz

 

 

Prof. Andrew Beng Jin Teoh

Yonsei University, South Korea

 

Biography: Andrew Beng Jin Teoh received his BEng (Electronic) in 1999 and Ph.D. degree in 2003 from the National University of Malaysia. He is currently a full professor in the Department of Electrical and Electronic Engineering at Yonsei University, South Korea. His research, supported by the National Research Foundation of Korea, Brain Pool, Microsoft Research Asia (MSRA), and the Electronics and Telecommunications Research Institute (ETRI), spans machine learning, AI, biometrics, and biometric security. He has authored approximately 400 peer-reviewed publications in leading international journals, conferences, and book chapters, including TPAMI, TIP, CVPR, ICCV, ECCV, and ACM MM, and has published two books. He has been listed among the world’s top 2% scientists by Elsevier and Stanford University. His editorial service includes Guest Editor of IEEE Signal Processing Magazine, Senior Associate Editor of IEEE Transactions on Information Forensics and Security, Associate Editor of the IEEE Biometrics Compendium and Elsevier’s Machine Learning with Applications, and Editor-in-Chief of the IEEE Biometrics Council Newsletter.

 

 

 

 

 

 

More speakers will be announced soon....

Keynote Speakers of CCCIS2025
Prof. Sam KWONG Tak Wu Lingnan University, Hong Kong, China Fellow of IEEE, Fellow of the US National Academy of Innovators Fellow of the Hong Kong Academy of Engineering and Sciences		Prof. Qingfu Zhang City University of Hong Kong, Hong Kong, China Fellow of IEEE		Prof. Francis Chin University of Hong Kong, China Fellow of IEEE, HKIE and HKACE		Prof. Wai Lun LO Hong Kong Chu Hai College, China Head of Department of Computer Science Director of Research and Curriculum Innovation